5BMW’s Privacy Policy

The 5bmw.homes website and its related mobile applications, referred to in this policy as the “platform”, are designed to handle account access, PHP payment services, support, safety information, and platform navigation for users in the Philippines. Protecting user privacy is one of our key responsibilities. This policy sets out what information may be collected, why it is needed, how it may be used and stored, and what choices and rights may be available to you.

By accessing or using the platform, you acknowledge that you have read and understood this privacy policy. The platform is intended for users aged 21 and above. Please use gaming services responsibly, set limits that suit your budget, and never play with money needed for essential expenses. For questions about your account, privacy, payments, or safety, contact the support team through the official platform channels so we can provide clear assistance.

When you create or use an account, certain details may be provided by you or collected automatically. The information we may collect is outlined below:

We do not store your complete bank card number, PIN or account password. Payment details are processed through the relevant payment gateway and are not retained on our servers.

The information collected is used only for clear and legitimate purposes connected with account services, platform security and customer care. We do not use it for unrelated or unauthorised purposes. These purposes include:

• Creating, verifying and managing your account.
• Processing deposits, withdrawals and eligible bonus transactions.
• Completing KYC and age checks, including confirming that users are 21 or older.
• Detecting and preventing fraud, money laundering and other unlawful activity.
• Providing customer support and resolving account-related concerns.
• Sending promotional offers and bonus updates only where you have given consent.
• Supporting responsible gaming by reviewing activity patterns and promoting informed play for users aged 21+.
• Meeting applicable legal and regulatory requirements.
• Protecting the platform and maintaining reliable, secure services.

5BMW keeps your information only for as long as it is needed or required by law. Our main retention principles are:

• While your account is active: Account and transaction records are retained for as long as your account remains open.
• After account closure: Financial records are retained for at least five years where required by law.
• KYC documents: These may be retained for up to seven years after your account is closed.
• Marketing information: This is deleted promptly when you withdraw your consent.
• Cookie information: Cookies are removed when your browser session ends or when their set retention period expires.

Information is not kept longer than necessary beyond legal requirements. Once the retention period ends, the data is securely and permanently deleted.

5BMW does not sell your personal information. However, limited information may be shared with trusted service partners when needed to provide and protect our services:

• Payment providers: Payment and banking partners may receive the information required to verify and process transactions.
• Game providers: Licensed game providers may receive the information needed to operate and support their games.
• KYC verification providers: Approved third-party verification services may review selected documents to confirm your identity.
• Law enforcement agencies: Information may be disclosed where required by law or in response to a valid court order.
• Anti-fraud systems: Our anti-fraud software automatically reviews transactions to help identify suspicious activity and prevent fraud.

5BMW uses cookies to improve your experience on the platform. Cookies are small text files stored in your browser.

• Essential cookies: Essential for login sessions and security. Disabling these cookies may prevent the site from working properly.
• Performance cookies: Used to remember your preferences, such as language and theme settings.
• Analytics cookies: Used to understand which parts of the platform are used most often. The information collected is fully anonymous.
• Security cookies: Used to help detect fraud and identify automated bot attacks.

You can manage cookies through your browser settings. However, disabling essential cookies may limit your use of the platform. You will be asked for cookie consent when you visit for the first time.

5BMW follows GDPR principles and applicable international privacy laws. Subject to the relevant requirements, you may have the following rights:

To exercise any of these rights, [email protected]please email our support team. We generally respond within 30 days.

5BMW is strictly for users aged 21 and above. We do not knowingly collect personal information from minors.

• Your date of birth is checked during registration.
• We may request KYC documents when verification is needed.
• If we identify an account belonging to a minor, it will be closed promptly and the related information will be deleted.
• A parent or legal guardian may request the deletion of their child's information.

We use robust security controls to help protect your information. These measures include:

• SSL/TLS encryption: All data transfers are protected with 256-bit AES encryption.
• Two-factor authentication (2FA): Extra OTP verification is used when you log in to your account.
• Firewall protection: Advanced firewall controls help block unauthorised access.
• Regular security audits: Independent specialists regularly assess and test our systems.
• Data backups: Your information is backed up across multiple secured servers.
• Access controls: Only authorised staff can access information required for their work.
• Suspicious activity alerts: We send prompt alerts for unusual logins or transactions.

The platform may rely on selected third-party services, including payment gateways, game providers, and KYC verification services. Each provider maintains its own privacy policy.

• Information submitted through a third-party service is handled under that provider's privacy policy.
• 5BMW is not directly responsible for a privacy breach caused by a third-party service.
• We work only with trusted partners that hold the required licences for their services.
• Every partner signs a data protection agreement before handling any information connected to the platform.

For details about a third party's privacy practices, please visit that organisation's official website directly.

5BMW may revise this Privacy Policy from time to time. When changes are made, we may take the following steps:

• For material updates, a notice may be sent to your registered email address.
• A notice may also appear on the platform homepage.
• The "Last Updated" date at the top of this page will be revised.
• Continuing to use the platform after an update means you acknowledge the revised policy.

Please check this page regularly so you remain informed about the latest privacy terms.

For questions, concerns, or requests about this Privacy Policy, please contact our dedicated privacy team. Support is available in English for Philippine users.

• Email: Contact Support
• Live chat: Select the chat icon in the lower-right corner of the platform.
• Typical response time: within 24 hours.
• Requests to delete personal data may take up to 30 business days to process.